Terms of Service

Last updated: September 7, 2025

These Terms of Service (“Terms”) govern your access to and use of Audience AI (the “Service”). By using the Service, you agree to these Terms.

1) Your account

  • You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account.
  • If you believe your account has been compromised, notify us promptly via Contact.

2) Acceptable use

  • Do not upload unlawful content or content you don’t have rights to share.
  • No reverse engineering, scraping, or interference with the Service.
  • No use that violates applicable laws, privacy rights, or intellectual property rights.

3) Your content

You retain ownership of the content you upload (e.g., slide decks, audio). You grant us a limited, worldwide, non-exclusive license to host, process, and display that content solely to provide the Service and related support. We do not publish your decks or practice runs.

4) Third-party providers

We use service providers (e.g., cloud hosting, analytics, and AI model providers such as OpenAI) to operate key features like question generation and transcription. Providers act on our behalf under written agreements. Your use of the Service authorizes us to process your content with those providers solely to deliver the Service.

5) Subscriptions & billing

  • Some features require a paid subscription. Fees, tiers, and limits are described at checkout and/or in your account.
  • Subscriptions renew automatically until you cancel. You can cancel at any time; cancellations take effect at the end of the current billing period.
  • Payments are handled by our payment processor; we do not store full card details.
  • We may change pricing or features with notice where required. Continued use after changes constitutes acceptance.

6) No guarantees; not a substitute for professional advice

The Service is a practice and preparation tool. We do not guarantee outcomes such as fundraising success, closed deals, approvals, grades, or any other result. The Service does not provide legal, financial, medical, or other professional advice.

7) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure.

8) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL AUDIENCE AI OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

For the avoidance of doubt: we are not liable for failed sales pitches, investor meetings, demos, or other outcomes, and we do not guarantee specific results.

9) Indemnification

You agree to defend, indemnify, and hold harmless Audience AI and our affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your content or your violation of these Terms or applicable law.

10) Intellectual property

The Service (excluding your content) is owned by us and our licensors and is protected by intellectual property laws. You may not use our trademarks, logos, or branding without our prior written permission.

11) Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or use the Service in a way that creates risk for us or others. Upon termination, your license to use the Service ends; certain provisions (e.g., disclaimers, limitations of liability) will survive.

12) Governing law; disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction there.

13) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Material changes will be communicated through the product or by email. Continued use after changes constitutes acceptance.

14) Contact

Questions about these Terms? Visit Contact.